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Media Psychology

~ Informing, Educating and Influencing

Media Psychology

Tag Archives: Advertising

Distracted Boyfriend meme is sexist, rules Swedish ad watchdog

26 Wednesday Sep 2018

Posted by Ken S. Heller in Media Effects, Media Psychology, Psychology

≈ Leave a comment

Tags

#MeToo, Advertising, Internet, Marketing, Memes, Sexism, Stereotypes

From The Guardian

Popular image of man ogling another woman deemed degrading and discriminatory

The popular Distracted Boyfriend meme, based on a photo of a man turning away from his outraged girlfriend to stare admiringly at another woman, has been ruled sexist by Sweden’s advertising ombudsman.

The stock image, also known as Man Looking at Other Woman, by Antonio Guillem, a photographer from Barcelona, was named meme of the year in April and was one of the most widely shared memes in 2017, providing comment on anything from music to politics to hit TV shows.

I didn’t know what a meme was, says Distracted Boyfriend photographer

The ombudsman said recruitment advertisements posted on Facebook by the internet services provider Bahnhof, which labelled the boyfriend “You”, the girlfriend “Your current workplace”, and the second woman “Bahnhof”, were gender-discriminatory, the Local reported.

“The advertisement objectifies women,” the ombudsman, RO, said. “It presents women as interchangeable items and suggests only their appearance is interesting … It also shows degrading stereotypical gender roles of both men and women and gives the impression men can change female partners as they change jobs.”

The ombudsman said the image objectified the two women by presenting them as workplaces, but the man as an individual, and added that the “other woman” was clearly a “sex object … unrelated to the advertisement, which is for recruiting salespeople, operating engineers and a web designer”.

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The Swedish advertising industry is self-regulating, meaning that the ombudsman can criticise ads but it does not have the power to impose sanctions.

The ad, posted in April, drew nearly 1,000 comments, many from women who complained it was sexist. “1. You really don’t want to attract women to your company,” one commenter, Susanne Lahti Hagbard, said. “2. You really don’t want to attract sensible guys either.”

Another, Sofie Sundåker, said: “It doesn’t matter if it’s a popular meme. If you do not see how this picture is sexist whatever words are on the people, you are clearly not a workplace for any woman who wants to be taken seriously in her work.”

The company said on its Facebook page that its aim had been “to illustrate a situation that shows Bahnhof is an attractive employer, and that people who have a slightly duller workplace might be interested in us. This was the situation illustrated in this meme.

“Anyone familiar with the internet and meme culture knows how this meme is used and interpreted. Gender is usually irrelevant in the context. We explained meme culture to the ombudsman, but it chose to interpret the post differently”.

If the company should be punished for anything, it concluded, “it should be for using a tired old meme”.

While it frequently features near the top of world gender-equality rankings, a 2016 study found Sweden was the worst of the Nordic countries at combating sexist advertising. This year, Stockholm council voted to bar ads deemed sexist or degrading from the city’s public billboards.

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When Advertisements Become Too Personal

23 Friday Feb 2018

Posted by Melissa Chyba in Advertising, Media Literacy, Media Psychology, Personal Data, Psychology

≈ 3 Comments

Tags

Advertising, Analytics, Data Use, Facebook, Marketing, Privacy, Technology

GuerraGPhoto's/Shutterstock.com

GuerraGPhoto’s/Shutterstock.com

With the proliferation of media channels over the last 20 years, advertisers have taken advantage of marketing technologies combined with data to serve more personalized advertisements to consumers. Personalization is a marketing strategy that delivers specific messages to you by leveraging data analysis and marketing technology    enabling them to target (the ability to identify a specific person or audience). Thus, companies leverage many data sources about you whether obtained directly from you, purchased from data brokers, or passively collected on you (tracking your online behavior). There are advantages to this as a consumer such as advertisement relevance, time savings and product pricing. For example, I don’t like to see the media I consume littered with advertisements on golf equipment or hunting gear, since the products are not of any interest to me. Secondly, I hate it when I have already purchased a product the same product shows up in Facebook, as this is just a waste of my attention. Rather, the marketer should show me something that is at least complimentary to what I have already purchased instead of wasting my time. There is a good reason for optimizing advertising because if targeting were not available companies would need to increase their advertising budgets every time a new media channel presented itself resulting in price increases to consumers. From an advertiser perspective, there is no argument with the return on investment that leveraging data for targeting provides across all channels which is why almost all companies engage in the practice. However, there are times when advertiser personalization attempts cross the line and it recently happened to me.

Last December I had a health matter I needed to address. My doctor recommended I try a supplement that can be only bought online. After trying some samples provided by my doc, I went directly to the company’s website and made the purchase. I never viewed the company’s page nor saw an advertisement for the product on Facebook (i.e. I left no previous online behavior that could be tracked). One day later, a post showed up on my Facebook feed from that same company. Serenol ad screen shot

I immediately yelled “Are You F***ing Kidding Me???” among other things. So dear reader…..you now know I bought a supplement called Serenol which helps alleviate PMS symptoms – hence my use of four letter words above (yes it works). From my perspective this was a complete invasion of my privacy and feels unethical. It may also be against HIPAA laws, or it should be! In the end, what this means, is Serenol, without my permission, disclosed my health condition.  Furthermore, it also begs the question: Now that Facebook has this data on me how will they use it moving forward?

Being from the data integration and marketing technology industry myself I personally have a moderate perspective on the use of data attributes for targeted marketing. I don’t want to see advertisements from companies that are completely irrelevant to me nor do I want to pay increased prices for goods and services, thus I have some comfort with use of my data. However, this scenario violated my personal boundaries, so I downloaded a tracker monitor and followed the data.

Ghostery provides a free mobile browser and search engine plug-in for tracking the trackers, something anyone can access for free.Ghostery Screen Shot

Ghostery shows you what type of trackers are firing on any website that you visit. With this tool I learned there were multiple pixels firing on Serenol’s site, Facebook being one of many.  The two pixels that interested me most were the “Facebook Custom Audiences” and the “Facebook Pixel” trackers. The custom audience pixel enables Serenol (or any other advertiser) to create Facebook Custom Audiences based on their website visitors.

A Facebook Custom Audience is essentially a targeting option created from an advertiser owned customer list, so they can target users on Facebook (Advertiser Help Center, 2018). Facebook Pixel is a small piece of code for websites that allows the site owner AND Facebook to log any Facebook users (Brown, Why Facebook is not telling you everything it knows about you, 2017). Either of these methods would have enabled the survey post I was shown from Serenol. What likely happened is Serenol and Facebook used these tags to conduct surveillance on me without my conscious knowledge and re-targeted me, hence the offending post. Yes – this is technically legal. Why? Because, I mostly likely agreed to this surveillance in the terms of service and privacy policies on each site.  Also, this method of targeting does not provide data back to Serenol who I am on Facebook, only Facebook knows. However, now Facebook has data that associates me with PMS!

Facebook collects information on things you do such as content you share, groups you are part of, things someone may share about you (regardless of whether you granted permission), payment information, the internet connected devices you and your family own and information from third-party partners including advertisers (Data Policy , 2016). They can monitor your mouse movements, track the amount of time you spend on anything and the subject of your photos via machine learning algorithms. Furthermore, when you do upload photos, Facebook scans the image and detects information about that photo such as whether it contains humans, animals, inanimate objects, and potential people you should tag in the picture (Brown, The amount of data facebook collects from your photos will terrify you, 2017). The social media company directly states in their data policy that they use the information they collect to improve their advertising (this means targeting) and then measure such advertising effectiveness (Data Policy , 2016). While Facebook’s data policy states that they do not share personally identifiable information (PII), they do leverage non-personally identifying demographic information that can be used for advertisement targeting purposes provided they adhere to their advertiser guidelines (Data Policy , 2016). This policy is subject to all Facebook companies, including WhatsApp, Facebook Messenger and Instagram. So that private message you are sending on Messenger isn’t as private as you think, Facebook is collecting data on that content. With Facebook owning 4 of the Top 5 Social Media applications, isn’t this a little creepy?

The next obvious question, is how can this data be used for nefarious purposes? Facebook’s advertiser policies state that an advertiser can’t use targeting options to discriminate against or engage in predatory advertising practices (Advertising Policies, n.d.). While they do withhold some demographics from certain types of advertising like housing, there are other questionable practices for targeting. For example, last year an article appeared in AdAge that called out Facebook, LinkedIn and Google who all allow employment advertising targeting using age as a criteria. Facebook has defended using the demographic despite criticism the practice contributes to ageism in the workforce and is illegal in the actual hiring practices of public companies (Sloane, 2017).

So, can Facebook use data about my PMS for targeting? Will they allow potential employers to use this data? What about health insurance companies? This is a slippery slope indeed. The answer is yes, and no. Facebook recently updated its’ policies and now they prevent advertisers from using targeting attributes such as medical conditions (Perez, 2018). This means that Facebook will not provide demographic selection data in their targeting tools to select or deselect users based on medical conditions. This type of targeting requires using third-party data, meaning that the advertiser is using the data provided by Facebook or other data aggregators to create an audience. However, I did not find anything that prevents companies like Serenol from using first-party data to find me on Facebook. Furthermore, when I went to the Serenol site on February 21st, 2018 (after the Facebook policy update), Ghostery showed that Facebooks’ Pixel and Facebook for Developers along with other pixels and tags from The Trade Desk, Adobe, Google, etc. were all live on the site.

This month’s Harvard Business Review published an article about how consumers react to personalization. The authors ran a series of experiments to understand what causes consumers to object to targeting and found out that we don’t always behave logically when it comes to privacy. People will often share details with complete strangers while keeping that information secret from those where close relationships exist. Furthermore, the nature of the information impacts how we feel about it – for example data on sex, health and finances are much more sensitive. Secondly, the way that data exchanges hands (information flows) matter. They found that sharing data with a company personally (first party sharing) generally feels fine because it is necessary to purchase something or engage with a company. However, when that information is shared without our knowledge (third-party sharing) consumers are reacting in a similar way as if a friend shared a secret or talked behind our backs. While third party sharing of data is legal, the study showed that scenarios where companies obtain information outside the website one interacted with or deduced inferred information about someone from analytics elicits a negative reaction from consumers. The study also found when consumers believe their data has been shared unacceptably, purchase interest substantially declines (John, Kim, & Barasz, 2018). Some of the recommendations from the authors to mitigate backlash from consumers included staying away from sensitive subjects, maintain transparency and provide consumers choice/ the ability to opt out.

I reached out to Michael Becker, Managing Partner at Identity Praxis for his point of view on the subject. Michael is an entrepreneur, academic and industry evangelist who has been engaging and supporting the personal identity economy for over a decade. “People are becoming aware that their personal information has value and are awakening to the fact that its’ misuse is not just annoying, but can lead to material and lasting emotional, economic, and physical harm. They are awaking to the fact that they can enact control over their data. Consumers are starting to use password managers, identity anonymization tools, and tracker management tools [like Ghostery]; for instance, 38% of US adults have adopted ad blockers and this is just the beginning. Executives should take heed that a new class of software and services, personal information management solutions, are coming to the market. These solutions, alongside new regulations (like the EU GDPR), give individuals, at scale, the power to determine what information about them is shared, who has access to it, when it can be used, and on what terms. In other words, the core terms of business may change in the very near future from people having to agree to the businesses terms of service to business having to agree to the individuals’ terms of access.”

In the United States the approach to regulations for personal data collection and use is such that if the action from the business or technology isn’t expressly forbidden, then companies can do it regardless of whether it is ethical or not. Unfortunately, regulations do not necessarily keep up with the pace of innovation in the world of data collection. In Europe the approach to data privacy is such that unless a personal data collection practice and its use is explicitly called out as legal then companies CANNOT do it. There are some actions you can take to manage passive data collection; however, this list is not meant to be exhaustive:

  • Use Brave Browser: This browser allows you to block ads and trackers to sites that you visit. Brave claims it will increase download speeds, save you money on your mobile device data since you don’t have to load ads and protect your information.
  • Ghostery permits you to allow what trackers are accepted by site that you visit, or block trackers entirely.
  • Add a script blocker plug-in to your browser such as No-script. No-script has a white list of trustworthy websites and it enables you to choose which sites you want to allow scripts.
  • Review what permissions to track your data on your mobile device and limit it. Do you really want Apple sharing your contact list and calendar with other applications? Do all applications need access to your fitness and activity data? You can find helpful instructions on how for iPhone here or for Android here.

Regardless of what is legal or illegal, comfort levels with how our personal data is used varies by individual. When you think about it, there is similarity to the debate in the 60’s on what constituted obscenity. When we find use of our personal data offensive we will likely say “I’ll know it when I see it”.

References:

Advertiser Help Center. (2018). Retrieved from Facebook Business: https://www.facebook.com/business/help/610516375684216

Advertising Policies. (n.d.). Retrieved February 20, 2018, from Facebook: https://www.facebook.com/policies/ads/

Brown, A. (2017, January 6). The qmount of data facebook collects from your photos will terrify you. Retrieved February 20, 2018, from Express: https://www.express.co.uk/life-style/science-technology/751009/Facebook-Scan-Photos-Data-Collection

Brown, A. (2017, January 2). Why facebook is not telling you everything it knows about you. Retrieved February 2018, 2018, from Express: https://www.express.co.uk/life-style/science-technology/748956/Facebook-Login-How-Much-Data-Know

Data Policy . (2016, September 29). Retrieved from Facebook: https://www.facebook.com/full_data_use_policy

John, L. K., Kim, T., & Barasz, K. (2018, February). Ads that don’t overstep. Harvard Business Review, pp. 62-69.

Perez, S. (2018, February 8). Facebook updates its ad policies and tools to protect against discriminatory practices. Retrieved from Techcrunch: https://techcrunch.com/2017/02/08/facebook-updates-its-ad-policies-and-tools-to-protect-against-discriminatory-practices/

Sloane, G. (2017, December 21). Facebook defends targeting job ads based on age. Retrieved from Ad Age: http://adage.com/article/digital/facebook-defends-targeting-job-ads-based-age/311726/

 

 

 

 

 

 

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Las Vegas Shooting News Coverage – A Perspective

06 Friday Oct 2017

Posted by Melissa Chyba in Advertising, Media Effects, Media Psychology, Psychology

≈ 1 Comment

Tags

Advertising, Cookies, Depression, Facebook, Marketing, Media, news coverage

News Man Pic

Last night I received a text from my mom wondering if we should attend the Bruno Mars concert coming up in November. I bought tickets for her birthday this year and we have been excited about attending. What brought on this sudden second guessing? The news coverage of the mass shooting in Las Vegas of course! What happened in Vegas was truly horrible and many are now second guessing how safe it is to attend concerts and other events. While I scrolled through my news feed and perused Facebook, my friends wondered in their posts how such a horrific event could happen. As expected, proponents for tighter gun laws have been in the news which has started a lively debate in my Facebook feed. This post is not about my political views on gun laws, nor is it intended to downplay what has happened. My heart truly goes out to everyone affected. My aim is to bring to light some food for thought as we all absorb the events and news coverage.

The likeliness of being killed in a homicide by a firearm is relatively low compared to other potential causes of death. In 2014 there were 11,008 homicide deaths from a firearm in the U.S. This translates to 3.5 people out of 100,000 or a 0.0035% chance (CDC, 2017). However, firearm homicides are dwarfed in comparison to the top 10 causes of death in 2016 which are as follows:

  • Heart disease: 633,842
  • Cancer: 595,930
  • Chronic lower respiratory diseases: 155,041
  • Accidents (unintentional injuries): 146,571
  • Stroke (cerebrovascular diseases): 140,323
  • Alzheimer’s disease: 110,561
  • Diabetes: 79,535
  • Influenza and pneumonia: 57,062
  • Nephritis, nephrotic syndrome, and nephrosis: 49,959
  • Intentional self-harm (suicide): 44,193 (CDC, 2017)

Looking at the numbers, we should all be more concerned about lifestyles and choices that directly contribute to heart disease and cancer. So why aren’t stories about the leading causes of death receiving the same amount of media coverage? Because media’s #1 job is to create audiences and anything sensational or out of the ordinary does the best job attracting attention (it is like trying to pass a car crash on the freeway and not look). However, creating audiences is much more hyper targeted than it used to be. News Media companies collect personally identifiable information on our viewing and reading habits through cookies, device IDs and set-top box data to name a few. This data collected is then utilized so they can sell their advertisers the best target audiences across their platforms. For example, Apple’s algorithms know I have recently been following hurricanes since I was in Florida right before Irma. On October 3rd in the “For You” section, there was an article from the Miami Herald about the tropical depression moving towards the Caribbean. Right below that article, an advertisement from Wells Fargo (my bank) was strategically placed. Wells Fargo has my personal information and so does Apple, so they can leverage an intermediary to anonymize and match my data between the companies while remaining privacy compliant. From there my anonymized information is leveraged enabling Wells Fargo to strategically target their advertisement in my Apple news feed. Because the targeting is more precise to the audience, Wells Fargo in theory sees a lift in their ROI and Apple commands higher advertising rates.

While media uses sensational headlines and stories to gain more of our attention, the bad news in the media affects our stress levels. A study on news coverage from the 2007 Virginia Tech shootings increased “acute stress” in students at other universities who followed the happenings in the news media. Furthermore, the more news media on the subject consumed the higher the probability the students would respond with higher degrees of stress symptomology (Fallahi & Lesik, 2009). Constant news negativity can exacerbate our own feelings of sadness and anxiety as well as the severity of how we perceive our own situation (Davey, 2012). A big dose of negative news daily can certainly send me into a spin of constant mobile device checking for updates and an overall pessimistic view that day.

Does this mean we should all turn off the news and not pay attention to what is going on in the world? Of course not, as the news media plays a positive role in society as well. We just all need to remember that News Media’s first priority is to create audiences and react accordingly.

References:

CDC. (2017, March 17). Centers for Disease Control and Prevention Assault or Homicide. Retrieved October 6, 2017, from National Center for Health Statistics: https://www.cdc.gov/nchs/fastats/homicide.htm

CDC. (2017, March 17). National Center for Health Statistics Leading Causes of Death. Retrieved October 2017, 2017, from Centers for Disease Control and Prevention: https://www.cdc.gov/nchs/fastats/leading-causes-of-death.htm

Davey, G. (2012). Psychology Today. Retrieved from https://www.psychologytoday.com/blog/why-we-worry/201206/the-psychological-effects-tv-news

Fallahi, C. R., & Lesik, S. A. (2009). The effects of vicarious exposure to the recent massacre at Virginia Tech. Psychological Trauma: Theory, Research, Practice and Policy, 1(3), 220-230. Retrieved from http://dx.doi.org/10.1037/a0015052

 

 

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Video

Adam Curtis’ “The Century of the Self”

17 Tuesday May 2016

Posted by Ken S. Heller in Advertising, Psychology, Social Psychology

≈ Leave a comment

Tags

Advertising, Bernays, Cognitive, Consumerism

A wonderful four-hour look at how Edward Bernays contributed to shaping the modern American consumer landscape using his uncle’s principles.

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Customer Engagement: Older Methods Make a Fresh Approach

23 Friday Jan 2015

Posted by Ken S. Heller in Advertising, Media Psychology, Psychology, Public Relations

≈ Leave a comment

Tags

Advertising, Customer Engagement, Influence, Marketing

By Liza Persson

The American department store chain J.C. Penney is bringing back its’ mail order catalogue to increase its customer engagement (Reuters, 2014). My first thought was that mail order catalogues seem so quaint these days.

My second one was: it’s smart to bring it back. Without it, a swipe of customers would be lost, because for them the purchase is just one step in a much longer process preceding and following that transaction for which having an actual, physical, mail order book is indispensable, a process far more important than the product one ends up buying.

Continue reading →

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Personalized Pricing Brought to You by the Internet and now Facebook!

26 Monday May 2014

Posted by Ken S. Heller in Media Literacy, Media Psychology, Psychology

≈ 1 Comment

Tags

Advertising, Facebook, Internet, Media Literacy, Mobile Computing, Persuasive Technology, Social Networks

Discrimination deemed legal, product pricing based on data collected about an individual is slowly coming to the public’s attention, although the practice came into being long before the Internet did. It appears that corporations are regularly using what they know about their customers – their income and personal purchasing habits – to make adjustments to the price points for items that appear on computer screens (Fertik, 2013; Shpanya, 2013; Valentino-DeVries, Singer-Vine, & Soltani, 2012). In effect, what you are charged for an item may not be what your friend sitting next to you is being asked to pay while shopping at the same online store for the same product. According to an unidentified programmer most of these alterations are based on your location, browsing history and your preferred operating system (Shpanya, 2013). Computer cookies pick up this information and transmit them to the store fronts (Potter, 2013). So what’s new? Do you use Facebook? If so, your preferences are about to be sold globally to enhance your mobile advertising experience using the Facebook Audience Network (FAN) (Beer, 2014).
Continue reading →

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Psychology and Advertising

30 Sunday Mar 2014

Posted by Ken S. Heller in Advertising, Media Psychology, Psychology, Public Relations

≈ Leave a comment

Tags

Advertising, Cognitive, Quotes

“Psychology has been at the heart of advertising since its invention, although, academically, advertising and psychology have long since gone their separate ways. For advertisers, the ability to manipulate consumer impressions and decision making has been the key to success. If product sales increase following a carefully orchestrated campaign, the persuasive tactics have evidently worked, although as with any natural experiment it is hard to establish cause and effect due to the lack of control over confounding variables” (Giles, p. 106).

 References

Giles, D., 2003. Media Psychology. Mahwah: Lawrence Erlbaum Associates.

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Media Psychology and Transmedia Storytelling Case Study: The Power Inside

03 Monday Mar 2014

Posted by lisapeyton in Psychology

≈ 1 Comment

Tags

Advertising, Marketing, Transmedia

‘The Power Inside’ is the third social film in a series created by Pereria & O’Dell for Toshiba and Intel. The series, which launched in 2011 with the film ‘Inside’, has been proclaimed as ‘groundbreaking’ by Fast Company and won multiple awards.

This third installment launched August 15, 2013 with a six episode web series featuring a strong ensemble cast including Harvey Keitel. The campaign was aimed at tech-savvy MillenTrnials and was hoping to promote Toshiba laptops that housed the Intel Core 15 Processor. Campaign assets included six ten minute webisodes featured on a sleek website, an active Facebook page, a Twitter feed and a YouTube channel.
Continue reading →

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Advertising as Economic Propaganda

15 Wednesday Jan 2014

Posted by Ken S. Heller in Advertising, Propaganda, Psychology, Public Relations

≈ 1 Comment

Tags

Advertising, Propaganda, Public Relations, Quotes, Taylor

“Public relations is … a communicative process designed to enhance the relationship between the organization and the public and, as such, is a branch of propaganda…. Propaganda is here defined as a deliberate attempt to persuade people, by any available media, to think and then behave in a manner desired by the source, it is really a means to an end” (Taylor, 2003, pp. 6-7).

References

Taylor, P. M. (2003). Munitions of the Mind. Manchester: Manchester University Press.

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Chipotle #Scarecrow Campaign: Advertising or narrative and WHY it worked

18 Friday Oct 2013

Posted by lisapeyton in #MediaPsych

≈ 5 Comments

Tags

#scarecrow, Advertising, Viral Marketing

by Lisa Peyton

‘Chipotle’s latest marketing campaign has gone viral’ reads the headline of one of the many articles buzzing about this 3 minute video simply called ‘The Scarecrow’.

Since first hearing about the video over a week ago in a newsletter I subscribe to, I have been bombarded with references to the campaign in almost every facet of my life. My digital marketing students a Portland State, my social media clients, my connections on LinkedIn, the girl at the gym, strangers on the streetcar – everyone, it seems, it talking about it. Continue reading →

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RSS The Amplifier – APA Div. 46 Newsletter

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