What is engagement? Despite the fact that I work with clients everyday to track ENGAGEMENT metrics, I haven’t taken the time to reflect on a working definition. There appears to be two distinct camps approaching this question; 1) psychologists and 2) marketing professionals and academics. As a disclaimer, I have worked for almost a decade as a digital marketing strategist and therefore the latter approach to defining engagement is more familiar to me.
These dual approaches are outlined by Gambetti, R. and Graffigna, G. in their work entitled ‘The Concept of Engagement’. Psychologists have defined engagement as a ‘sort of ongoing emotional, cognitive and behavioral activation state in individuals’, whereas advertising professionals ‘see it as the turning on of a prospect to a brand idea enhanced by the surrounding context’ (Gambetti, R. and Graffigna, G., 2010, p. 4). Their work goes further to uncover contradictory definitions for the term ‘engagement’ and confusion around its actual meaning (Gambetti, R. and Graffigna, G., 2010). Continue reading